Use of the Heretic Labs website, OR placing a custom order directly through Heretic Labs / Wolverine Airsoft personnel, constitutes full acceptance of these Terms of Service.
Below is a summary of the terms of service that apply to purchase transactions between the purchaser of products (“buyer”) and Wolverine Airsoft LLC (“seller”).
• ALL SALES ARE FINAL. No returns will be accepted, except defective products, which are covered under seller warranty, or products delivered that are inconsistent with the invoice issued.
• Payment is required at the time of purchase per the terms printed on invoice. Buyer must notify seller of any invoice disparity within 7 days of the invoice being issued.
• Payment terms are determined by seller, will be negotiated on an individual basis, and are subject to change at the seller’s discretion.
• Payment methods may include, but are not limited to, any major U.S. issued credit card, wire transfer, or company check. All prices are listed in U.S. dollars. A fee may be applied at seller’s discretion to any payment using credit card or PayPal.
SHIPPING & HANDLING
• Buyer is expected to pay for all shipping expenses charged by the carrier selected by buyer. Shipping fees will be collected at the time of purchase and are not refundable under any circumstances. Title and risk of loss or damage shall pass to buyer upon shipment by seller.
• Orders that ship outside of the United States may be subject to duties, taxes, brokerage, or other fees. Buyer will be solely responsible for any such fees on an inbound shipment.
• A 25% restocking fee will apply to any packages that are undeliverable or refused.
• Orders should be submitted online via the buyer ordering portal. Alternative order communication methods may be permitted at seller’s discretion.
• Orders are not put into production until the invoice has been paid in full. Orders received and/or paid following 3pm Eastern Time will be processed and put into production the following business day. Order processing does not include weekend days.
• Seller reserves the right to refuse any order requests for any reason. In the event of backorder, seller reserves the right to fill orders at seller’s sole discretion. In most cases, orders will be filled on a first-come-first-served basis.
• After an order has been paid and placed in the seller’s production environment, it will be closed to any modifications. Buyer bears responsibility for accurate order entry.
• If selected, expedited shipping will apply from the end of the order’s production time-frame, not from the time of order submission or payment.
PRODUCT INSPECTION & ACCEPTANCE
• Buyer is responsible for inspecting all product shipments within 48 hours of delivery. Should any defect or error in the shipment be discovered, buyer must contact seller within 48 hours of delivery. Failure to notify the seller of any defect or error constitutes the dealer’s acceptance of the product(s) delivered